Support & FAQ

Need help? We're here for you.

Email: support@hailio.co.za
Phone: +27 10 825 3961
Hours: Monday to Sunday, 07:00–22:00

Frequently asked questions

How do I sign up?

Download the Hailio app, choose your role (rider, driver or courier), and complete registration. Every account is manually reviewed by our team before it is activated, so you'll be notified once you're approved.

Why does my account need to be approved?

Hailio is a women-first platform. We manually review every application, including a gender declaration and a face photo, to keep the community safe. This is why accounts are not activated automatically.

How do payments work?

You can pay by cash, card, or supported local payment options. Card payments are processed securely by Paystack.

I'm a driver — how much do I keep?

Drivers keep 80% of every fare. Your earnings are shown transparently in the app.

How do I use the panic button?

A panic button is built into every screen. Tapping it sends your live location and trip details to our head office and your trusted contacts.

How do I delete my account?

Open the app, go to Profile, and tap "Delete my account", or email popia@hailio.co.za from your registered email address. See our Account & Data Deletion page for full details.

Still need help?

Email support@hailio.co.za and we'll respond as quickly as possible.